Avaloq Blog

Navigating the transformation

The world of banking and wealth management is undergoing a major transformation - some say
incumbents will find the disruption insurmountable. Our blog pages seek to demystify some of the trends,
concepts and topics that are impacting the industry today. We hope you find it useful, and look forward to
your comments and discussion points.

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Data divide: The financial cost of a disconnected retail and wealth management system for firms and investors

We often observe that large financial firms operate on separated systems to serve their retail and wealth management clients. This lack of integration is increasingly disruptive to the relationship management experience, as it significantly impedes growth and limits the wealth managers service to investors.

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Finding the sweet spot between human and digital advice

Discussing investments with clients is done differently now. Hybrid ways of managing wealth, which complement classic advisory with such innovations as conversational banking, are proliferating. The task for banks and wealth managers is to balance client demands for a rich, flexible, premium experience with the need to keep costs under control. This is where Avaloq, and specifically the Avaloq Engage App, an ideal tool for conversational banking, can help.

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5 banking use cases for voice technology

The financial industry should listen up and recognize voice technology and the opportunities that come with it. As with other innovations, the retail industry is paving the way. Market leaders are busy equipping consumers’ homes with smart speakers and educating them on how to use voice-operated services, ensuring that Siri, Alexa or one of their friends are there and ready to listen as soon as consumers drop their last reservations towards voice technology. Will you have an ear close by your clients, when they are ready to talk to their bank account?

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Can automation and robo-advisors help democratize the wealth management industry?

Digital wealth management software can increase the financial services industry’s cost efficiency and enable them to reach a wider audience with custom services.

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What is conversational banking?

Messenger apps and conversational AI will develop a significant impact on the client experience of banking. Financial institutions are busy establishing robo-chatbots for service requests or use AI-supported human conversation to support their relationship managers (RMs).

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