Forget the world — robots are more interested in taking over our wallets. This year, the amount of assets under management by robo-advisors is projected to reach $1.4 trillion USD [1]. By 2025, that figure is expected to double. As the industry evolves and the amount of money pouring towards robo-advisory grows, so should our understanding of three key questions: Who uses robo-advisory? What factors influence its adoption? And might it share more with human advisory than we expect?

Simple works; what's more, it wins. A 2019 study from Deloitte revealed that 36% of US banking consumers chose their primary bank because of its ‘simplicity’ [1] – a concept that organizations should reflect not only in the products and services they offer, but also in the language they use to speak about them. As we learned from industry experts in our latest research report, The Front-to-Back Office Report, clients speak in benefits.

Over the past few years, people working in a bank’s Front, Middle, and Back Office have grown skilled in navigating the choppy waters of changing tides. But how do they plan to cope with the swells of new technology and waves of increased challenges that will hit these functions in the years to come? That’s what we wanted to find out with the first edition of Avaloq’s Front-to-Back-Office Report.