Avaloq Blog

Navigating the transformation

The world of banking and wealth management is undergoing a major transformation - some say
incumbents will find the disruption insurmountable. Our blog pages seek to demystify some of the trends,
concepts and topics that are impacting the industry today. We hope you find it useful, and look forward to
your comments and discussion points.

customer experience

Data divide: The financial cost of a disconnected retail and wealth management system for firms and investors

We often observe that large financial firms operate on separated systems to serve their retail and wealth management clients. This lack of integration is increasingly disruptive to the relationship management experience, as it significantly impedes growth and limits the wealth managers service to investors.

Read More

Finding the sweet spot between human and digital advice

Discussing investments with clients is done differently now. Hybrid ways of managing wealth, which complement classic advisory with such innovations as conversational banking, are proliferating. The task for banks and wealth managers is to balance client demands for a rich, flexible, premium experience with the need to keep costs under control. This is where Avaloq, and specifically the Avaloq Engage App, an ideal tool for conversational banking, can help.

Read More
Jun 1, 2021 8:06:50 AM | Blog
innovation, customer experience, operating costs

Which tech trends will accelerate when payments turn real time?

For the foreseeable future, instant payment (IP) models will exist side by side with traditional payment schemes. Person-to-person (P2P) transactions constitute the most common and talked-about IP use case today. But with businesses recognizing the potential of IPs, further use cases for real time payments have begun to blossom. 

Read More
May 5, 2021 10:26:14 AM | Blog
innovation, customer experience, operating costs

What changes with instant payments?

The day is fast approaching when the payment your clients make for an e-bike, or any other good or service, could be deducted from their account and processed by your bank instantly. The person or entity they transact business with would receive immediate confirmation of the payment in the form of, say, a text message. In fact, that day has already arrived in many countries, including EU member states. As processing systems evolve and proliferate, instant payments (IPs) will make lightning-quick settlement of transactions possible worldwide, around the clock. Considered the closest equivalent to cash now available, IPs are changing the payment experience of clients and becoming fundamental to what they expect their financial services provider to deliver. 

Read More

5 banking use cases for voice technology

The financial industry should listen up and recognize voice technology and the opportunities that come with it. As with other innovations, the retail industry is paving the way. Market leaders are busy equipping consumers’ homes with smart speakers and educating them on how to use voice-operated services, ensuring that Siri, Alexa or one of their friends are there and ready to listen as soon as consumers drop their last reservations towards voice technology. Will you have an ear close by your clients, when they are ready to talk to their bank account?

Read More

What is conversational banking?

Messenger apps and conversational AI will develop a significant impact on the client experience of banking. Financial institutions are busy establishing robo-chatbots for service requests or use AI-supported human conversation to support their relationship managers (RMs).

Read More

Discover Avaloq

simplicity-for-a-new-era_1982x1536

About us

Simplicity for a new era

Changes are occurring at lightning speed. But, just because the world is growing more complex, it doesn’t mean you have to. See how we put simple into action.

avaloq-solutions-1982x1536

Solutions

Explore our suite of solutions

Understand the breadth of Avaloq’s solutions – and find out how our leading wealth management technology can increase efficiency and enhance client engagement.

avaloq-support-events-1982x1536

Events

Explore Avaloq events and webinars

Join us at one of our Avaloq Community Conferences, webinars or other events to discuss the latest challenges and opportunities in the technology and financial industries.

avaloq-career-1982x1536-1

Career

Want to join our dynamic team?

Apart from our best in class technology, we have created a dynamic, informal team culture that’s truly unique.

Sign up for the newsletter here