The Operations teams of the financial industry are looking back on a turbulent year, dominated by topics of resilience, remote working and the handling of huge transaction volumes. For us as a business-process-as-a-service (BPaaS) provider, as well as for the back offices of our on-prem and software-as-a-service (SaaS) clients, it is time to refocus on the future again - a future full of new technologies and digital transformation.
innovation, BPaaS, CX, wealth management, wealth management solutions, relationship manager
Over the past few years, people working in a bank’s Front, Middle, and Back Office have grown skilled in navigating the choppy waters of changing tides. But how do they plan to cope with the swells of new technology and waves of increased challenges that will hit these functions in the years to come? That’s what we wanted to find out with the first edition of Avaloq’s Front-to-Back-Office Report.
wealth management, wealth management software, MiFID, sustainable investments, ESG
If you maintain a sustainable lifestyle and set out to buy both tomatoes and an investment fund, you will quickly notice that your purchase decision regarding the vegetables is grounded in more fact than the one for the fund.
digital private wealth management, Conversational banking, instant messaging, client management, customer experience, messaging app, relationship manager
Messenger apps and conversational AI will develop a significant impact on the client experience of banking. Financial institutions are busy establishing robo-chatbots for service requests or use AI-supported human conversation to support their relationship managers (RMs).